Managed Care Ombudsman Program

The Managed Care Ombudsman Program (MCOP) is a program of the State Long Term Care Ombudsman’s Office. MCOP helps Medicaid members by assisting and advocating for their rights and needs. This applies to Medicaid members who live or receive care in a health care facility, assisted living program or elder group home, as well as members enrolled in one of Medicaid's seven home and community-based services waiver programs which includes: AIDS/HIV, Brain Injury, Children’s Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability.

The Managed Care Ombudsman can be reached at (866) 236-1430 during regular business hours or through email at ManagedCareOmbudsman@iowa.gov. More information, including information on how to file a complaint, can be found here.