Long Term Care Ombudsman

Federal and state law require residents of nursing homes, assisted living programs, and elder group homes to have access to the Office of the State Long Term Care Ombudsman (LTCO). Each facility or program in Iowa has a Local LTCO assigned to it. The name and contact information for the Local LTCO must be posted at the facility or program and the resident must have the right to contact the Local LTCO. See Iowa Code chapter 231. 

In addition to monitoring the overall health, safety, welfare, and rights of those living facilities and programs, the Local LTCO advocates for individuals living in facilities and programs by representing their individual interests. The Local LTCO is not an attorney and cannot give legal advice.

The Local LTCO investigates and resolves complaints made by residents or by someone on their behalf. The Local LTCO can discuss resident rights and make sure those rights are met.

The Local LTCO has power under the law to enter a facility or program and to meet with a resident and others. Things shared with the Local LTCO are confidential. For example, a Local LTCO cannot report abuse of a resident unless the resident or the resident’s legal representative approves.

When helping a resident, the Local LTCO may review facility or program records and meet with staff. The Local LTCO also helps residents who are being transferred or discharged.

Where can I get more information or help?

• The LTCO can be reached at (866) 236-1430.
• You can find contact information for a local LTCO on the LTCO website.